tag:blogger.com,1999:blog-66872985010567021112011-04-21T19:15:54.804-07:00Catalin Margescuhttp://www.blogger.com/profile/14939551209553009139noreply@blogger.comBlogger11100tag:blogger.com,1999:blog-6687298501056702111.post-29741613294078749412007-08-07T06:09:00.000-07:002008-11-13T13:39:57.850-08:00<a onblur="try {parent.deselectBloggerImageGracefully();} catch(e) {}" href="http://1.bp.blogspot.com/_IMkQXz98rFw/Rrhvm2kXIeI/AAAAAAAABC4/agDgVvDYi_0/s1600-h/HD_logo.gif"><img style="cursor: pointer;" src="http://1.bp.blogspot.com/_IMkQXz98rFw/Rrhvm2kXIeI/AAAAAAAABC4/agDgVvDYi_0/s400/HD_logo.gif" alt="" id="BLOGGER_PHOTO_ID_5095945691643453922" border="0" /></a><br />The Help Desk Application has been developed from CSO Lanifex GmbH to define complex processes and to daily work and control these processes. <p>This module might be used stand allone or as a submodule from LFX Event Horizon, a comprehensive security monitoring tool. Within LFX Event Horizon it covers the incident handling and management process. Incidents are automatically phased in to a predefined process.</p> <p>In a separate development Lanifex provides the whole ISO17799 as process control objectives.</p> <h5>Your Business Benefits</h5> <p>Processes are not only documented, they are living and the employees have to work with the predefined process controls</p> <p>Due to the Control- and escalation mechanism the processes stay under control. You get at any time you wish an overview of the open tasks and the status of a specific process can be seen.</p> <p>The planning of resources can be matched with the open tasks and is documented and under control.</p> <h5>Function</h5> <ul><li>Web-Interface: access is given from every computer in the internet independent from the operating system (Unix, Windows, Mac, ...). All data are stored in a SQL database, so they might be shared with any other application. </li><li>Processdefinition: For each process a specific design is stored. The steps of the process are shown graphically and as a list with details.</li><li>Start Request: Immediately when an event occurs, which is assigned to a specific process it starts automatically or by hand. The process works automatically according to the predefined definitions.</li><li>Overview: different persons might get different views and informations according to their role in the process.</li><li>Control of the Management: In each process a specific role for the management might be foreseen. For example the purchasing can only order, when the manager has approved to buy.</li><li>Control and Escalation: in the system escalations can be defined according to timetables. An alarm for the next step of the process is generated automatically. So a process stays under control.</li><li>Feedback: all users might post comments to the process itself. So a permanent improvement of the process itself it enabled. There is less danger that the process is dying or becomes obsolete.</li></ul><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/6687298501056702111-2974161329407874941?l=catalinmargescu.blogspot.com' alt='' /></div>Catalin Margescuhttp://www.blogger.com/profile/14939551209553009139noreply@blogger.com0